What is most valuable?
The Platform is accessible on Restrictive Networks.
How has it helped my organization?
Once I uploaded my training VM, ReadyTech was able to make it available to all of the class members through standard ports. Instructor is able to take over or view student VMs.
What needs improvement?
I had some issues with the Linux Desktop where the LabManager software would freeze while I was in vim. Support team was very responsive, but couldn't reproduce the issue.
For how long have I used the solution?
What was my experience with deployment of the solution?
Although they have sites for US, Asia, EU, they were only able to deploy training at one site, which for a class that contains members from multiple continents is a problem. The participants in India suffered from very bad latency.
How are customer service and technical support?
Excellent. Very responsive 24/7 team that addressed most issues.
Which solution did I use previously and why did I switch?
I had worked with using VNC in Amazon. I thought this might be a way to simplify things.
How was the initial setup?
Pretty easy. FTP up a VM and ReadyTech deploys it. Copying files after it was uploaded was a multi-step process that could be improved upon.
What about the implementation team?
ReadyTech is a cloud solution that I was able to work with directly.
What was our ROI?
It enabled me to meet my short-term timeline, but it is expensive.
What's my experience with pricing, setup cost, and licensing?
The $500 setup fee was waived once the revenue for ReadyTech exceeded $1500.
Which other solutions did I evaluate?
ReadyTech came through word-of-mouth, so decided to go forward with them. I couldn't find any comparable solutions.
What other advice do I have?
The sales person was obnoxious and seemed perturbed that I was asking for pricing on various configurations. I asked how much for the 8GB solution and he quoted me for 2GB, which was what I went forward with, thinking he had answered my question directly. You'll have to do your own analysis of the price sheet because the sales team can't be bothered. He went on a 3 week vacation while I was running my class and his out-of-the-office pointed me to another person who was on vacation too. I got into trouble on the price of the solution and the sales team did nothing to help me out.