What is our primary use case?
We deploy front-end and back-end software applications on RHEL, and it's our app server. Most of our app servers and our production servers are on RHEL. They're running on RHEL, and that's why they are profiting from it. I2C is the issuer in the processing payment industry. Basically, we do the issuer processing for credit cards, and all the bank magic that happens when you swipe a credit card is handled by us. We're also using RHEL servers for processing debit card payments.
What is most valuable?
Customer support is valuable. Because most of the Linux distros are open-source, most of them don't have customer support. RHEL isn't open-source, and that's why I prefer it more than other distros.
What needs improvement?
Their pricing and documentation can be improved. They need to have developer variance that's more developer-friendly and less costly. They have a free developer version, but that's very limited in terms of features from RHEL. They also need to build their own open-source community.
For how long have I used the solution?
I've been using RHEL for about four months.
What do I think about the stability of the solution?
RHEL is very stable. Unlike Kali-Linux or Solaris, RHEL solutions are very stable. We have licensed projects, and they must be stable to provide all customers with instructions. They're stable, compared to other Linux options too.
What do I think about the scalability of the solution?
It's very scalable. When you're using the right machine and the right settings or right parameters, it's highly scalable
How are customer service and technical support?
Technical support from their customer service team is very good. They give responses unlike other Linux distros, and I think RHEL has better customer support.
Which solution did I use previously and why did I switch?
My current company was using Solaris before. I was using Core Linux for three to four years. From Ubuntu, I shifted to RHEL and Solaris because I changed companies and jobs. We are using RHEL and Solaris in my current job, and I had to shift to these operating systems.
I have used the Ubuntu Linux base, I have used Kali-Linux and Debian. Of all those Linux systems, I think RHEL is much better, but I find Ubuntu much easier to use than RHEL.
Ubuntu is Debian-based, and Red Hat is, I think VM based. Another difference is open-source systems have less support. Still, the community of Ubuntu is very strong and answers your query very promptly. But Red Hat is a certified, licensed product, and customer support from them is very good.
What's my experience with pricing, setup cost, and licensing?
RHEL is expensive. The servers or cloud images are quite expensive. But I guess the client groups they target can afford that kind of a license. If you're a small business owner or a student and want to shift to RHEL, you must spend a lot of dollars. The developer version of RHEL has minimal functionality, but it's given away for free.
What other advice do I have?
I would tell potential customers that they should go for the latest releases. If they want to buy it, they should get a developer account from RHEL first and use that dev account before buying it. They might have some hands-on experience before spending too much money on Red Hat.
On a scale from one to ten, I would give Red Hat Enterprise Linux (RHEL) an eight.
Which version of this solution are you currently using?