Replicon Review

PTO tracking is good. ​Many bugs in the gen2 platform are not fixed, yet they still have clients on this platform.


Valuable Features:

  • Project time 
  • PTO tracking

Improvements to My Organization:

Has improved the PTO tracking process

Room for Improvement:

Many bugs in the gen2 platform are not fixed, yet they still have clients on this platform.  The upgrade process to the new platform should be more seamless, but this may only apply to clients on older implementations. 

Use of Solution:

I've used it for one year.

Deployment Issues:

Trying to upgrade to the gen 3 platform has been poorly supported. Their consultant assigned to us has very poor communication and seems to work from India for US hours.

Stability Issues:

There have been no issues with the stability.

Scalability Issues:

There have been no issues scaling it.

Customer Service:

We had quite a bit of difficulty getting the upgrade completed in a timely manner and this caused internal issues for users.  The sales person was helpful but the execution of the upgrade was delayed many times and ended up being completed two weeks after the licenses were changed. 

Previous Solutions:

Excel and email.  New parent company used Replicon.

Implementation Team:

Vendor provided consultant who was very knowledgeable about the solution.

Other Solutions Considered:

The solution was selected by the company that acquired our company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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