Riverbed SteelCenter Aternity Review

The two most valuable features for us are its abilities to validate the customer experience and ​to measure performance before and after upgrades.


Valuable Features

The two most valuable features for us are its abilities to validate the customer experience and to measure performance before and after upgrades.

Room for Improvement

  • Intuitive use: The GUI isn’t intuitive and several elements of its design differ in appearance and function with other parts of the interface.
  • Reliability: Issues interfering with the deployment and use of the product has made its use reduced in scope.

Stability Issues

We've had issues with stability. We have a case pending and instead of fixing version 7.1.7, we're looking to upgrade to 7.1.9 instead.

Scalability Issues

We've had no issues with scalability.

Customer Service and Technical Support

Customer Service:

Customer service is excellent.

Technical Support:

Technical support is excellent.

Previous Solutions

We had no previous solution.

Initial Setup

The initial setup was complex. There’s a lot of architecture and installation, configuration, and setup of varying pieces to make it all work.

Implementation Team

The vendor implemented it for us. They did an excellent job, as usual.

Other Advice

Understand what it does, what it can do, what it can't do, and set realistic expectations.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
1 Comment
V.P. - Pre-Production Performance Architect at a financial services firm with 10,001+ employeesReal UserTOP 10

Great to see someone including themselves as part of the issues during deployment. I see people always blaming vendors/tools on matters that many times have to do with the complexity and natures of their own technology and bureaucratic organizations

15 February 16
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