Riverbed SteelCenter Aternity Review

Provides the ability to troubleshoot on the backend. The dashboards and reporting features are not user friendly.

What is most valuable?

The application response time. That's what our business has been having a problem with.

How has it helped my organization?

It hasn't improved the way it functions. It has improved the ability to troubleshoot on the backend.

When maneuvering between certain applications, it might have been slow, but it was actually not the system. It was the associate that was slow. It's caused a little bit of a training change for us.

What needs improvement?

  • Dashboards and reporting features: They are not user-friendly
  • Reports were a lot easier in the older versions
  • They need to revamp their whole sales, management, and technical support. Their technology is fine. It's the associates around it that make it not worth my while.

For how long have I used the solution?

I have been using Aternity for two years.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

Scalability is fine.

How is customer service and technical support?

We have had a little bit of help from them. I am not too impressed, to be honest. I would give them a rating of 2/5, because they don't respond very quickly.

We've talked to sales reps and we've talked to managers. We didn't talk directly to a technical manager, but we had problems with communication as a whole from the company, whether it's technical support, sales, or management.

Which solutions did we use previously?

We didn't have a previous solution.

How was the initial setup?

The implementation was pretty straightforward. There were no problems.

What's my experience with pricing, setup cost, and licensing?

Pricing is a bit high. Don't take that as the "be all, end all".

I have not had any training yet, so I really can't commit to that. The newer version is a lot harder than the older version. We didn't need training with the older version. That's why we didn't do it. That's why I'm saying training is key for this.

The training that I think everybody should take on creating signatures. Don't rely on them to create your signatures. It takes way too long and costs way too much.

Which other solutions did I evaluate?

I can't remember the name of the product we evaluated. There were only two out there at the time and Gardner recommended one of them.

What other advice do I have?

Have the right training upfront. That's really about it.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
1 Comment
Engineer at a healthcare company with 10,001+ employeesReal User

Is everyone aware that Aternity now has a User Forum on Riverbed?
You can find it on the Riverbed forumn under SteelCentral and then Aternity
The link is splash.riverbed.com/community/product-lines/steelcentral/steelcentral-aternity

17 July 17
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