Riverbed SteelCentral AppInternals Review

We use it to see the experience of users hitting our sites and analyze performance by region, browser, etc.


How has it helped my organization?

Mean time to isolate a problem has dropped by 50-75% in each region since we've deployed the Riverbed SteelCentral suite. We're also able to isolate further at first look and select the correct resources to continue troubleshooting.

What is most valuable?

  • Transaction Trace Warehouse (TTW) which records all transactions all the time, and lets us see performance down to the line of code.
  • Browsermetrix, which is real-user monitoring via JS injection and linked back to TTW via cookie. It allows us to see the experience of every user hitting our sites and analyze performance by region, browser, etc.

What needs improvement?

Ability to trace transactions though non .Net/Java Layers has recently been added, but it's still dependent on a separate, traceable, unique ID.

Deployment and agent patch management is not managed centrally, resulting in a large level of effort to update.

What do I think about the stability of the solution?

We have had no issues with the stability.

What do I think about the scalability of the solution?

In v8, the Dashboard and Browsermetrix products had issues with concurrent viewers. Riverbed supported us though modifications and incorporated a better design in v9.

How are customer service and technical support?

Support from our sales team and internal product owners at Riverbed has been exceptional. The call-in help desk team is just OK.

Which solution did I use previously and why did I switch?

We used and continue to use several traditional monitoring tools (SCOM), but we selected Riverbed for application performance monitoring, which grew to include network management and security use cases in the Riverbed ecosystem.

How was the initial setup?

Initial setup was mostly very simple and has improved dramatically in v10. The slightly complex parts are around defining Java parameters and configuring Linux OS permissions.

Which other solutions did I evaluate?

We did POC deployments of Riverbed, AppDynamics, and CA APM. About 20 others were cut at RFI/RFP.

What other advice do I have?

Your most immediate benefits will come from the ARX appliances, but the real rock star is TTW.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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