Riverbed SteelCentral AppInternals Review

Being able to have the transaction stitched together so we can see where the problem is has proven invaluable.


How has it helped my organization?

Cuts down on the time to resolve complicated application issues. We have been able to trace individual transactions to identify where the issue is whether in the application code, server or network.

What is most valuable?

Transaction Tracing is the most useful. Being able to have the transaction stitched together so we can see where the problem is has proven invaluable.

What needs improvement?

Support for PHP, DB and other applications need to be supported. We have a broad range of applications that we would like visibility into but the list of currently supported applications is very small.

What do I think about the stability of the solution?

We had no issues with stability of either the agent or console.

What do I think about the scalability of the solution?

We don’t have any scalability issues but we also do not have a large install base, yet.

How are customer service and technical support?

9/10 - we had a couple of issues that required opening up tickets. The Riverbed support engineers usually resolve issues in a timely manner.

Which solution did I use previously and why did I switch?

I didn't use anything similar to this in the past.

How was the initial setup?

The initial setup was pretty straightforword. We watched the installation videos and read the documentation to prepare. The two issues we ran into were permissions of the installation account to the folder structure and the agent not being supported on particular OS versions.

What's my experience with pricing, setup cost, and licensing?

It’s pricey. The licensing changed from v9 to v10. The licensing model for v9 is better where it is an individual license per server, while v10 licenses are per JVM/ .NET and server instance. The latter model appears to be the model that other APM vendors are using.

Which other solutions did I evaluate?

This solution was chosen prior to my joining the company.

What other advice do I have?

Read the documentation and watch as many videos as you can. Also verify that your application servers OS support the agent.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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