Riverbed SteelCentral AppResponse Review

Provides good performance monitoring that is scalable to our enterprise customers


What is our primary use case?

We are a solution provider and this is one of the monitoring products that we implement for our clients. Our customers are typically government departments, and it is also used in enterprise data centers.

What is most valuable?

The most valuable feature is performance monitoring.

What needs improvement?

We often have problems when it comes to integration with products from other vendors. With the products we sell, we are often looking to build holistic solutions.

Technical support needs to be more responsive.

For how long have I used the solution?

I have been using this product for the past four or five years.

What do I think about the scalability of the solution?

We have not faced any scalability issues.

How are customer service and technical support?

Technical support has been a problem for us. We had trouble with incompatibility during the implementation phase and they were a little bit late when it came to answering us.

What's my experience with pricing, setup cost, and licensing?

The price is a little bit high, especially because we have to pay an import tax.

What other advice do I have?

We resell a lot of physical security systems that include cameras and access control. This product helps us to monitor performance of these environments.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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