Riverbed SteelCentral AppResponse Review

It's not able to monitor SAP transactions but it is a complete solution portfolio for monitoring and solving issues.

What is most valuable?

End-user experience monitoring for web and non-web applications at the user transaction level.

How has it helped my organization?

Simply moving the focus from the IT infrastructure components to the end user with the result that it drastically reduces the time spent on troubleshooting performance issue.

What needs improvement?

It's not able to monitor SAP transactions.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

Absolutely not and it's easy and fast. Within a few minutes you can see what you didn't see before.

What do I think about the stability of the solution?

No, we haven't gotten any problems so far.

What do I think about the scalability of the solution?

No issues with the hardware/software, but the licensing did cause some issues.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No we didn't.

How was the initial setup?

As I said before the initial set-up was simple and fast.

What about the implementation team?

We implemented it in house.

What other advice do I have?

We chose Riverbed for its complete solution portfolio that can help monitoring and solve performance issues.

Which version of this solution are you currently using?

9.x
**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Riverbed Partner. We have developed a Cloud service based on Riverbed NPM and APM products lion.lantech.it
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6 Comments
author avatarit_user211983 (User)
Vendor

Good info

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author avatarit_user149790 (BDE Cloud Services with 51-200 employees)
Vendor

RIVERBED SteelcentralL AppResponse Xpert is the core of our Remote EUE Performance monitoring service: LION Performa (lion.lantech.it). A new way to propose APM & NPM solutions

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author avatarit_user211983 (User)
Vendor

Thanx for additional info Giuliano Tomiazzo

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author avatarRavi Suvvari
Top 5LeaderboardReal User

Very valuable inputs regarding SteelCentral AppResponse Review Giuliano ; Thank you for sharing Ravi Suvvari

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author avatarRavi Suvvari
Top 5LeaderboardReal User

Hi Giuliano we used CA APM for transaction level monitoring for SAP web as well as SAP Gui systems

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author avatarit_user149790 (BDE Cloud Services with 51-200 employees)
Vendor

Thank you Ravi! Which CA APM product are using?

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Highlights
I have found the AppResponse, which is a packet capture solution, very good. It gives you the ability to drill down back in time. You've got all the packets there. You can troubleshoot it later, not immediately. It's very interesting.
The most valuable feature is performance monitoring.
We really like the scalability capabilities.
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