How has it helped my organization?
We see trends developing and can get a fix in place before the customers notice. The database module has helped us spot troublesome queries. We can usually find within a few clicks if a performance issue is related to a specific server, the application, web page or network device. Scheduled reports provide historical data for our application and network teams.
What is most valuable?
Ability to see end to end user, application, server, and network response time and throughput data. Good reporting and alerting mechanism. Easy interfacing with Wireshark or Riverbed Transaction Analyzer to view detailed packet data. Easy to organize web page families, network device interface, and server response time and throughout into real-time or historical views.
What needs improvement?
Need to bring back the NetFlow module for AppResponse.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Sales and Sale support have been very responsive
AppResponse Support is excellent.
Which solution did I use previously and why did I switch?
BMC TrueSight. Easier to use and better functionality.
How was the initial setup?
What about the implementation team?
We used a combination of in-house and Riverbed PS. Expertise was good.
What other advice do I have?
Creating a functional network map before implementation will insure you are getting the correct view of you network and applications.