RSA Authentication Manager Review

​Deployment is very fast, but delivering the address labels of where tokens are to be sent should be delivered by email

What is most valuable?

The self service token deployment combined with administrative rolls gives you a lot of flexibility as a Managed SP.

How has it helped my organization?

In 2005 we started with a managed authentication service for three small companies with each having approx. 250 users. Now, we have 25 large enterprises/government departments, with over 150,000 authenticating users with an uptime of nearly 100% over the last five years. Our managed authentication offering is one where we provide stable redundant server systems in our datacenters spread over the Netherlands. The customer buys tokens and maintains & administers their own users. Risk based authentication is great to keep costs low and security high.

What needs improvement?

The reporting needs to be improved, and they should be delivered by email. Also, delivering the address labels of where tokens are to be sent should be delivered by email too. I have had to add scripts and programs to run query for address labels to have them sent by email.

For how long have I used the solution?

I’m a longterm user. Starting with Security Dynamics SecurID v4 in 1996, when I worked for Olivetti, selling a two factor authentication solution to our customers. At the end of the 1990’s, the product changed name from Security Dynamics into RSA Security which was acquired by EMC around 2007.

What was my experience with deployment of the solution?

Deployment is very fast compared with previous versions.

What do I think about the stability of the solution?

Very stable.

What do I think about the scalability of the solution?

Scalable to millions of users worldwide.

How are customer service and technical support?

Customer Service:

Customer service is done by the support team of the customer itself, or on their behalf by KPN.

Technical Support:

RSA tech support is rated 7/10.

Which solution did I use previously and why did I switch?

KPN also supports Vasco, but with less enthusiasm. It’s more difficult to use and has higher costs.

How was the initial setup?

The initial setup of Authentication Manager 8.1 instance is very straight forward. All extra scripts and software we have developed is copied as described in our manuals. A total setup for a new customer is done within eight hours, including self service configuration settings according the information collected during the intake.

What about the implementation team?

We do it ourselves and are RSA Certified Engineers with years of experience.

What was our ROI?

The ROI for customers is less than one year when using hardware tokens, with software tokens it's less and with risk based authentication it's even lower.

Which other solutions did I evaluate?

Yes we also evaluated Vasco, but it’s less profitable.

What other advice do I have?

Just try it and take the four days course.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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