RSA Identity Governance and Lifecycle Review

The setup was straightforward but sometimes it required a re-syncing of tokens.


What is most valuable?

It's used for basic two-factor authentication.

How has it helped my organization?

It improved security.

What needs improvement?

The software tokens are a huge improvement over hardware tokens but it could be cheaper.

For how long have I used the solution?

I've used it for over 10 years.

What was my experience with deployment of the solution?

It's difficult to distribute to remote end-users, and two-factor authentication is difficult for some users to grasp. Our initial deployment was hampered by a flawed management approach and lack of knowledge.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Customer service was rarely used.

Technical Support:

Technical support was rarely used.

Which solution did I use previously and why did I switch?

There was no previous solution used.

How was the initial setup?

It was straightforward.

What about the implementation team?

It was implemented in-house which was a huge mistake on our part.

What was our ROI?

We've not calculated this as we were mainly concerned with security.

What's my experience with pricing, setup cost, and licensing?

It was expensive initially, but day to day costs are minimal.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Get a vendor team or consultant to assist implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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