What is most valuable?
I don't know if it is the best or the worst but it's very easy to install and very easy to balance. Sometimes that it's a problem because the installer of these data gets extremely scared because it's so easy. The product is easy to install, easy to balance, and easy to work with. Another really good point is the instant recovery.
The recovery of virtual machines and SQL databases is really fast. I mean half the time or less, which is absolutely great.
For how long have I used the solution?
I have been using Rubrik for one and a half years.
What do I think about the stability of the solution?
They could make it a little bit more robust and more reliable.
What do I think about the scalability of the solution?
We don't require any technical people for maintenance. When Rubrik was first establishing itself, we hired help for the first one or two times but the rest is so easy. The very first one, somebody has to do it, but for the second or third one, you can do it by yourself. It could be very good or very bad, depending on what you think. If you are trying to sell professional services, with Rubrik you are dead.
How are customer service and technical support?
We've had support from Rubrik, we opened a couple of requests. It was a really fast response and they solved the problem very easily. We don't a lot of experience, just a couple of tickets but well, pretty well solved.
How was the initial setup?
The initial setup was easy. The PowerPoints take something like an hour or two. Whatever the goal is, if you find problems, and you find a heavy percent of the problems are networking problems, you have the ports that need to be opened, and the person in charge of opening the ports is on vacation. But from PowerPoint to real life, there is not a big difference. The PowerPoint says an hour or two but starting from scratch to do backups, takes a few hours.
Which other solutions did I evaluate?
There is not a big difference between Rubrik and Cohesity. Both companies and both products are clearly the same. There are a lot of differences between Rubrik or Cohesity and the old-fashioned kind of solutions like Veritas. Rubrik represents the new way of doing backups and recoveries, it's totally different, more efficient, and easier. It's absolutely an advantage.
What other advice do I have?
My advice would be when you are thinking about implementing Rubrik you need professional services and proper briefings. You need advice on-site and for configuring the system because the new way of doing things, deduplication, and all those kinds of things, is going to be a necessary configuration to run your backup system. It is very important to do it right at the beginning. To do that, you have to work closely with whatever the partner or Rubrik people you can involve.
I would rate Rubrik an eight out of ten.
The recovery of Oracle databases is too complicated. It is not something that helps the DBA, the Database Administrator, but it should be done by the backup person like many other solutions. Everything is ready for the DBA to recover the database. It is a way of doing things, but I don't think you should give the backup people the ability to do it.
Which version of this solution are you currently using?