Rubrik Review

Extremely easy to use and very versatile

What is our primary use case?

Our use cases are for backing up all critical databases on our SQL servers. It also backs up critical virtual machines in our VMware environment.

How has it helped my organization?

The most specific reason why Rubrik is a step above just about everyone else out there is that it's cutting edge. With Live Mount I can instantly spin up a server for backup in less than two minutes. It takes 10 minutes to backup and it also takes under a few minutes to recover. With Avamar, these would take an hour or more.

What is most valuable?

The ease of use is the most valuable feature. It is a very simple system compared to just about any other back up technology like Commvault or EMC Avamar. It is extremely easy to use and very versatile.

What needs improvement?

They have what's called an organization which means different groups of access to Rubrik, but the alerting only goes to the admins. My suggestion to Rubrik is to make sure that the separate organizations or groups of users get the appropriate alerting.

For how long have I used the solution?

I have been using Rubrik for six months. 

The hardware is on-premises and also replicates to the cloud. It's a backup appliance but that appliance has software on it. We are also utilizing a software version at another data center where we're not going to install the hardware. And it also tiers to the cloud.

What do I think about the stability of the solution?

Rubrik seems rock-solid to me. We haven't had that many issues, we're able to backup and recover things a lot faster. We haven't had that many support tickets as opposed to other solutions.

What do I think about the scalability of the solution?

It's very scalable. You're able to add additional controllers and also add storage on the file. It's also expanding their Polaris, which is their online software manageability portion. That, in their future release, will allow us to manage all of our Rubrik clients at all of our data centers which is excellent for scalability.

We have around 20 users. The majority of those are our database administrators. They are allowed access to database servers, so they can do their backups, manage backups, and recover backups. A handful of people in the U.S. and Canada are the backup administrators. The overall maintenance works on the machines to backup schedules and recovery.

For the maintenance, you can do it with as little as one person per site. We have five to 10 people for both Canada and U.S., which is five data centers.

My role is to design and implement this technology. Our systems administrators who manage the VMware environment would be the ones that would handle the day to day with the Rubrik backups and recovery.

We're in the process of replacing all the old backup technology with this. We're looking at roughly 300 virtual machines per data center. So we're looking at an environment that is probably 3000 virtual machines. The database count for all of those is probably in the hundreds. It's pretty significant. We have around a 65% adoption rate. 

How are customer service and technical support?

Rubrik has the best vendor support that I've dealt with. They're probably the best. They're the most knowledgeable, they're the most respectful, they call a lot better, they will follow through to the end. Not like with VMware.

Which solution did I use previously and why did I switch?

We used Commvault in Canada and in the U.S. we had Dell EMC Avamar.

We switched from them because of the cost of ownership. The complicity of Avamar, the fact that Avamar constantly had software and hardware errors that had to be dealt with support, and the fact that Dell EMC support is horrendous made us switch. They would not take ownership of an issue and work it through to the end. They'd give us a one-word answer. It was a nightmare.

There are not very many pros, as far as staying with the Avamar solution. It's old, it's outdated, it's slow, and it only half works. It's extremely expensive. It takes forever to restore. There isn't a pro to keeping the old solution.

I didn't use Commvault that much. That was our UK team or our Canada team. I couldn't give too many details. I know that it was an older solution as well, and I know that they were having issues with it.

How was the initial setup?

Versus any other solution, Rubrik was a lot simpler to configure. The first system was up, on the network and configured and ready to backup in under 20 minutes, versus multiple days of configuration with another solution.

What about the implementation team?

We used Rubrik and we also used one of our vendors for the deployment. Rubrik was very knowledgeable and knows what they're doing especially because it's pretty new to them. We had to bring on Rubrik resources, but Rubrik is an excellent company to support.

What was our ROI?

We have seen ROI. The cost is much cheaper. It's also because I was able to recover three machines in 15 minutes versus nine hours.

What's my experience with pricing, setup cost, and licensing?

Anyone who's using Rubrik or any solution is to do a POC, or a proof of concept, that is key. If you can do a proof of concept and you can put the device on your environment and test it, it would justify any costs that Rubrik will be asking for that product.

Which other solutions did I evaluate?

I believe we looked at Cohesity. There's a couple of other EMC solutions. Their latest, IPDA, is their latest Avamar solution. It's an integrated Avamar. It also was not appealing. It was expensive. And it had the same complicity and the same slowness the old system had.

Cohesity wasn't an instant recovery, like Rubrik. That was the main issue. Live Mount is one thing that I think customers will find a blessing. It gives you the ability to just spin up a machine that's already been backed up instantly on your network. No one else can touch that.

What other advice do I have?

My advice would be to work closely with their personnel to implement it. For a large organization like ourselves create an internal project with a project manager.

You can have different departments and teams work together on implementing the different systems from the old backup solution to the new backup solution because you will have to have different teams working in cohesion to change that over.

The biggest lesson I would say I've learned using Rubrik would go for any new technology. Make sure to do a proof of concept with another vendor at every device and build a test plan, a project on how you want to test that product and put it through all the different tests. Ask: how fast does it back up, fast does it recover, how easy is it to use, what is their support department like?

I would rate Rubrik an eight out of ten. Their product is getting better. There are still some things that they need to polish off. In comparison, I would give Avamar a two out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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