What is our primary use case?
Rubrik has been our main backup and disaster recovery solution for two campuses.
We are using the hardware appliance, rather than the virtual solution. The environments that we are protecting are 99% virtual and just a couple of physical systems.
The specific systems that we protect are SQL, Oracle, ERP, and our wireless controllers.
How has it helped my organization?
We used to have to dedicate a full-time employee just to look at and manage the backups. After implementing Rubrik, we no longer need a dedicated person. It's user-friendly to the point where anybody can just look at it and figure what's going on.
The time we spend on recovery testing has been improved by up to 50%. Similarly, we have saved time in managing our backups. The savings in time for managing our backups is up to 50%.
Using Rubrik has helped to reduce our downtime by up to 50%.
What is most valuable?
The simplicity of the SLA design is the most useful feature. You just set it and you don't need to come back to it again or worry about it.
The SLA-based policy administration has helped us to adjust the workflow, saving us time. This is because what we have right now is that we set up an SLA based on what the appliance does; for example, it might be an SQL server or an application server.
The web interface is user-friendly, clean, and it provides a good summary of what you're protecting at a glance. It also shows you whether there are jobs running, or not. It is my daily task to look at the web interface to monitor our status.
We use the archival functionality and it seems to work fine. We don't see a conflict with it.
The integration with EMC Isilon works well and it's a really great idea to have Rubrik take the snapshot not just on its end, but on the appliance end, and be able to retrieve it.
We used the predictive search functionality and find that it makes things easier to do. We save a lot of time in trying to figure out whether we need to download a file first, or whether we need to unarchive it.
What needs improvement?
The reporting, in particular the customization of reports, needs to be improved. It should be more user-friendly and a little bit easier to do. The reports should be less dull, as they are a little bit too technical for management.
When upgrading the software, the data on the node being upgraded should still be accessible from the other nodes.
For how long have I used the solution?
We have been a Rubrik customer since 2017.
What do I think about the stability of the solution?
This product is very stable. Each time that we asked to do a backup job or a restore, it simply performs the command. We have not seen any compatibility issues.
There is no maintenance, except for security advisories that Rubrik recommends once in a while.
What do I think about the scalability of the solution?
We have not seen any limitation in the amount of data that we are backing up. Between two locations, we are backing up approximately 40 terabytes.
How are customer service and technical support?
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and they will get an answer to you within that hour. Or, if you call, then someone will address your issue right away.
Which solution did I use previously and why did I switch?
Previously, we used to have Dell EMC Avamar and we were running into a problem where the backup jobs would conflict with each other. Now, Rubrik does that for us and fixes it. Not only that, but we're uploading to Azure as well. This means that we didn't have to worry about that part and how to configure it. It can be a complicated process, but the Rubrik software made it simpler to do and easy to manage.
This is one of the reasons that we switched to Rubrik.
We also have EMC Isilon, and the backup jobs were taking far too long to complete. It would take days and with Rubrik, there was a significant improvement. I would estimate a 40% cut in the time required to complete a backup.
How was the initial setup?
I find the deployment process very straightforward. It was set up in just a few hours.
The process is basically to rack and stack, then assignment management and data VLAN to the Rubrik appliance.
What about the implementation team?
Three of us were involved in the initial setup. There was me, a colleague of mine, and a Rubrik engineer. The engineer from Rubrik was very professional, insightful, and answered all of the questions that we had about the product.
What's my experience with pricing, setup cost, and licensing?
As a technical person, I don't have the details, but from what I have heard, it can be expensive.
Which other solutions did I evaluate?
I did not personally evaluate other products but my colleague, who was handling the project, evaluated Veeam and Cohesity.
What other advice do I have?
Rubrik is fully-equipped in the sense that it is a full-service backup appliance. You can search, restore, perform backups, and you can live-mount.
My advice for anybody who is considering this product is to look at what type of appliance you have and check the compatibility. Review case studies or testimonials from customers who have that appliance to get their feedback on it, and then do a demo.
What I have learned from using this product is that when the appliance does throw an error, it's not typically Rubrik's fault because they do the API calls. It's on the appliance end, so you have to keep it up to date. This is from both a firmware and software perspective.
I would rate this solution a nine out of ten.
Which version of this solution are you currently using?