What is most valuable?
It has a quick setup and then it is hands-off. It’s a backup product, and you want to set it up and forget about it. For the VMware side, you can set up policies by resource pools, clusters, and folders. This helps with the "set up and forget" process. They have added physical servers (Windows and Linux), plus SQL. This is a huge plus as everything can be managed under one policy.
How has it helped my organization?
VM backups are common and there are a lot of vendors. The thing that sets Rubrik apart is the instant recovery feature. While other vendors have this, the storage is on you. In my case, this storage was always on a cheap disk. With Rubrik, you get an array that can support high workloads until you have a main window from which you can migrate the VM back to production storage.
Replication is also great. With one click of a button, you can replicate between Rubrik devices and public cloud storage.
What needs improvement?
The reporting can be vague, especially when something is failing. AD integration is cumbersome. For highly compliant environments, Rubrik does not patch the IPMI firmware on a regular basis. Be aware that you should design the roll-out with this in mind. Otherwise, your security teams will be calling about vulnerabilities that they can reach.
For how long have I used the solution?
We have used this solution for over two years.
What do I think about the stability of the solution?
There have not been any stability issues.
What do I think about the scalability of the solution?
There have not been any scalability issues. This is one of the pluses and a driver for buying Rubrik. If you need backups to run faster, or if you need more storage, you just add another node or Brik.
How are customer service and technical support?
The technical support is good. They will escalate quickly if it is needed.
Which solution did I use previously and why did I switch?
We had other solutions before this one. We used Veeam and VMware backups. We left Veeam due to storage management. VMware backups were not as feature rich as Veeam or Rubrik.
How was the initial setup?
The installation is straightforward. You fill out the sheet with names and IPs, and Rubrik sets it all up. However, it does use a lot of network ports, at least one 10-gigabit and one 1-gigabit port per node. That adds up quickly with multiple Briks that can have four nodes each.
Make sure you create different networks and segmentation. The IPMI 1-gigabit networks need to be locked down and not allow other networks to be routed to them.
What's my experience with pricing, setup cost, and licensing?
Understand what you really need to backup. Do you need a backup, or can you use storage snaps? Run their PoC trial. It will give you a good idea of what your compression will look like and it will allow you to estimate the size you need.
Which other solutions did I evaluate?
We used Veeam and VMware before. We also looked at Commvault.
What other advice do I have?
Understand what you want to backup. Rubrik makes it very easy to go in and back up everything, but that might not be in your budget.