What is most valuable?
The mesh technology is the solution's most valuable aspect. Ruckus originally had the patent for it. They might've lost it because I see now that other people are doing it, however, they were the ones who came out with the smart mesh technology first, which is phenomenal.
Ruckus is superior when it comes to indoor and some outdoor wireless. I use it for some arenas. The T750 outdoor access point is fantastic. The bridges to get to the access points are great.
Ruckus offers a technology that works with frequencies, which is excellent. That means if there are other access points or other wireless interference in the area, Ruckus has enough frequency band to change frequencies automatically. So they're never being interrupted.
Another excellent feature Ruckus offer is, if you have access points or other items in your organization, in, say New York City, and your network doesn' want interference, they can cancel out other access points around there. Especially in a place like New York city, you're picking up stuff from other buildings. With Ruckus, you could block those access points and those signals to make your network the only one that people can see within that network. To this day, I haven't had this experience on Mist or Aruba. You can also whitelist certain networks. It's an excellent amount of control that's provided to you as a client.
What needs improvement?
The physical device itself is lacking. They're made with plastic and seem a little cheap in construction, especially when compared to other manufacturers and providers.
The company itself has had its time in the sun and may be past peak after so many mergers and acquisitions. They were originally a router and switch company. Then they were bought by one of their distributors. The company is floundering after so many changes to the organization.
The product is great, but the problem is there are other players in the market now. In 2004 when they were founded, they had the market and they were the big name for wireless within an enterprise. The company was also expanding out between buildings and everything. Then all of a sudden, after 2017, you don't really hear their name anymore.
They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake.
I'd like to see them do some licensed frequency stuff on the 365 gigahertz band, more for service providers, and then on an enterprise level.
I'd like to see them do something with LTE.
For how long have I used the solution?
I've been using the solution since about 2015 or maybe as early as 2014. It's been about five or six years.
What do I think about the stability of the solution?
The solution is quite stable, even in large networks. I've sold 50 access points and the client swears by them. They run the largest car dealership in the country. It's very, very reliable.
What do I think about the scalability of the solution?
You can scale the solution as much as you want. There's never a problem with scalability.
How are customer service and technical support?
Ruckus used to have amazing support. It was impeccable. Before, when something broke, I had to go through these channels to get stuff resolved under warranty. I still sell their products to select customers that are stuck with them because they won't switch off due to the fact that they use the same management server. They can only use Ruckus access points or Ruckus management servers.
The last time I had to deal with them, I had to go through CommHub. I wasn't impressed with it. It may have been when they were going through an acquisition transition. Still, the level of technical support was awful. It's really dropped off. Their staff needs more training.
What they need to do is not have technical support under CommHub, They need to keep Ruckus as a separate division for support.
Which solution did I use previously and why did I switch?
I have knowledge of many different solutions, including Ubiquiti and Mist. I don't use Ubiquiti. However, Mist that does BLE technology and I don't believe Ruckus can do what they do. BLE technology is superb because you could track people with it using their cell. There's a ton of features available if you look at Mist. I sold probably about $300,000 or $400,000 worth of equipment from between 2005 and 2017. That's about $250,000 worth of equipment. Then, all these other players came into market. Ruckus was expensive, but you didn't need as many access points with Ruckus as you did with other access points because they were that good. With the wireless, more doesn't mean better.
How was the initial setup?
I have an extensive technical background with Ruckus, especially on an enterprise level. I was able to figure the implementation out easily. It was pretty simple. To set it up is easy, however, to work with it is more complex. It takes a while to understand all the features.
What's my experience with pricing, setup cost, and licensing?
Their pricing is expensive. That said, being a partner, their competitive upgrade pricing is phenomenal.
I don't remember the exact pricing. When we bought it, we bought the warranties with them for three years. We got advanced replacement.
What other advice do I have?
We've been using the latest version of the solution. We're resellers of Ruckus.
Typically, I would recommend the solution. However, their market share has really dropped off and their marketing is terrible from the logo to the name.
Their partner portal is great because you could register as a partner, and, because I'm a partner, I could register easily and use the backend and frontend for salesforce.com. I can log in and register deals with them.
It looks like CommScope created their own technology with Ruckus technology and an LTE solution. Some sort of small cell. I would advise users to stay away from that because if they were better in the enterprise, they should stick to their wheelhouse and market that instead of going out into the small cell.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?