What is our primary use case?
We are a big church, so we have to cover a 100,000 square foot building plus another 3,000 square foot building. We have Ruckus Wireless in two locations. We are on Zone Director 1200.
Our other office is running over a VPN, so it keeps connected to the Zone Director via VPN for any information that is needed, but it still works. The nice part is that they work on the internet connection that is local to the office that they are in. They work independently. Nothing comes through the controller. They just use the controller to authenticate and know what is going on with the unit.
What is most valuable?
Its roaming capabilities and the fact that we can have redundant backup controllers are the most valuable. There is a backup controller that is heart beated to the primary. It is also fairly easy to install.
What needs improvement?
Its interface could be a little bit more user friendly.
For how long have I used the solution?
I have been using Ruckus Wireless for six or seven years.
What do I think about the stability of the solution?
Its stability has been acceptable.
How are customer service and technical support?
I have contacted them. So far, so good. There are no major issues with them. They have been pretty responsive.
Which solution did I use previously and why did I switch?
We used SonicPoint, which is with SonicWall. The only reason for switching was that it wasn't their main thing. They were more of a firewall, and they had it as a secondary thing. We needed something that was much more robust with more capabilities per access point. We have 250 or more people on an access point.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
We paid for a three-year contract last year. I am not sure about what we paid. It is certainly less expensive than Meraki.
What other advice do I have?
I would advise looking at the cloud version. If we had not renewed our licensing for the standalone, we would probably look at going with the cloud solution because it is easy to support.
I would rate Ruckus Wireless an eight out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?