Ruckus Wireless Review

Easy to manage and deploy and covers many use cases

What is our primary use case?

We are a reseller, our clients' use cases are quite broad but mainly focussed on SMB with multiple locations. A main office and satellite branches. This is where the cloud controller comes into its own.

What is most valuable?

The solution is very easy to deploy.

The product is extremely easy to manage after it is implemented.

Ruckus is very innovative as a company and they currently drive improvements to the WiFi standards themselves. Their range of products is broad. It covers all the requirements I have, which aren't as broad as the whole market. We don't do many outdoor installations, for example, however, they cover outdoor as well as point to point and they seem to work well.

What needs improvement?

Whilst vendors are always working to improve the features of their products and make them more attractive than the competition, I cannot identify any core features which are missing. Of course, today the product offers all kinds of features, many more than our specific requirements demand.

The solution isn't the cheapest option on the market. However, you are getting a quality product. Cheap is not always best. Cheap can come back and bite you.

For how long have I used the solution?

We have sold Ruckus wireless for the past ten years at this point. It's been quite a while, way before they went public. They have been bought and sold a couple of times in recent years but the quality remains. They have fantastic people and the product is exemplary.

What do I think about the stability of the solution?

When the new cloud controller came out it was functional but lacked some of the finesse of other solutions. That did not matter as much as it was an excellent product from an AP perspective. The refinements in the interface have come and Ruckus continue to innovate. I prefer a good AP over a fancy interface any day.

What do I think about the scalability of the solution?

The solution is very easy to scale. Once you have the cloud configured and set up, you can post a single access point to remote location. Plug it in and off you go or you can pre-provision hundreds of them in advance for a mass deployment.

How are customer service and technical support?

If there is an issue, the support is very responsive. Very helpful, never failed me in ten years.

Which solution did I use previously and why did I switch?

We have used other solutions in the past. Occasionally, we do installations for clients that go against our advice and then often we have issues, however, with Ruckus, this is never the case. Never, in all the years.

How was the initial setup?

The initial setup isn't complex. It's pretty straightforward.

Obviously, you have to mount access points and in the right locations. You've got to screw holes in the wall and stick it to the wall or ceiling or whatever. Once the physical installation is done and it's connected to the network/internet, which, again, is part of any kind of hardware deployments. It takes about 20 minutes to deploy a new access point from scratch.

What's my experience with pricing, setup cost, and licensing?

Obviously, there's a cost factor. It's not the lowest cost solution, however, from an engineering standpoint, which is what we're more interested in, you have to ask does it work? Does it work well? The answer is yes and yes.

Which other solutions did I evaluate?

We continually monitor the competition. In enterprise WiFi there are about 4 or 5 contenders from my point of view. In the past Ruckus did not have a cloud management solution and that was an issue. Now it's not an issue.

What other advice do I have?

We are an authorised reseller of the product.

The reason that we sell Ruckus Wireless is that, in my opinion, it's the best-engineered hardware solution. Ruckus are innovative and define many standards in wireless technology, they apply those standards to their products and their products work very well.

We stripped away all the marketing blurb that various companies do when they're jockeying for position. The proof is in the deployment, how happy the clients are, how easy it is to deploy, and how easy it is to manage afterwards.

This solution has one of the easiest deployments. Obviously, whether I recommend it or not depends on my clients' requirements, however, I would wholeheartedly recommend Ruckus over other solutions. Having had firsthand experience of Ruckus, as well as other solutions, we do prefer it.

Overall, I'd rate the solution nine out of ten... I don't do ten!

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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