What is our primary use case?
We are a solution provider and Ruckus is one of the wireless networking products that we implement for our customers. In this context, we are a managed service provider because after well sell the package, then deploy it, we manage it for them.
This is a full solution including Rucks Access Points, Rucks Switching, Ruckes Cloud Controller, and we have a point-to-point set up in these installations. It's multiple locations, but they're all pretty similar to each other.
As a managed service provider, we are a little different than a reseller. Our relationships are not with the companies that are selling us the equipment, it's more with our customers. So, we're trying to put ourselves in a position that we're making those decisions not based on a relationship with a vendor because those can change as technology changes. Today it might be Ruckus, tomorrow it could be Cisco Meraki. It's all based on customer needs and what they're looking for. Though, the vendor relationship is also important because, obviously, we need to support all of this stuff
What is most valuable?
The most valuable feature is the performance. It works great.
The second most important feature is that it is super easy to deploy. As an example, we deployed this without having any of our physical techs on site. We basically used a contractor to put stuff where we asked for it to be put, but there were no real technical people on site, due to COVID. It is a very large processing plant, so they have maintenance people that we were able to ask to plug things in and place hardware. Pretty simple stuff. After that, we were able to remotely configure and optimize the setup remotely. Again, we didn't buy it because of that, but that turned out to be a huge benefit to going with this product.
What needs improvement?
The management software is cloud-based and they're constantly revising their cloud software, so there's always room for improvement.
I would like to see this product made a little more economical because it's very expensive. If I look at the percentage of my customers that I can sell it to, it's under 5%.
For how long have I used the solution?
Our deployment for Ruckus Wireless started several months ago, at the beginning of this year.
What do I think about the stability of the solution?
Ruckus Wireless is extremely stable.
What do I think about the scalability of the solution?
This product is very easy to scale and I have a couple of pretty decently-sized Ruckus deployments.
The one that we are currently working on is a very physically large deployment and it's a mix of indoor and outdoor access points. Inside the single physical location, there's a pretty large distance between the location itself and an offsite, which is the reason we have a point-to-point.
There is the main physical location and then there is an offsite a couple of miles away, which is part of the deployment. The offsite doesn't really have any physical structures, though it does need the ability to have wireless. So, we're using a point-to-point to connect the two.
How are customer service and technical support?
The technical support is tiered. Their first level of support is very responsive, maybe not super technical. But again, depending on the size of the problem, they are pretty quick to offer more advanced, technical support or escalate technical support pretty quickly.
We ran into a few issues during this deployment, where stuff wasn't working the way we thought it should be, or we were having some difficulties configuring things, and they were very, very responsive to get involved in it. It seemed like that response was also pretty much on demand. So, even if we would call late in the day or at night, they were able to get someone on support. We rarely had to wait until the next day to get anything resolved.
How was the initial setup?
It is set up as a public cloud, with the vendor's controller on its cloud. All of the equipment is on-premises but managed remotely through the cloud.
What about the implementation team?
Our in-house team is responsible for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
This is a very expensive solution.
Which other solutions did I evaluate?
Ruckus has a very specific niche and is surely not the cheapest solution. You have to have customers that are willing to spend that kind of money. If they are willing, then it's a really good solution.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?