Ruckus Wireless Review

User-friendly with an easy setup but needs to diversify its hardware options

What is our primary use case?

We are a distributor of Ruckus. We are actually maintaining their channel partner in the Pakistan region. Our business model is that we create partnerships where we are the retailer for Ruckus and the partners going to sell Ruckus to the end customer. We are actually the box mover for them. We act as a bridge between Ruckus and end customers.

We are box movers. We handle all the deployments in Pakistan, across industries including in the education sector, in the military sector, in health organizations, hospitality, etc. We cover every vertical. Whenever Ruckus is deployed, it goes through our channels. We are the ones who can provide the boxes to end customers. There are many use cases. Thousands of boxes are shipped from us and deployed in different market segments.

What is most valuable?

Their wireless products and their switching LANs have been the most valuable aspects for us.

Their hardware, such as their access point controller and their ICX switches, are great. 

The solution is very user-friendly.

The initial setup is easy.

What needs improvement?

They lack in some hardware stratification. They do no have a complete product line with respect to customer requirements. Their product line is limited and does not have the options which the end customer is actually looking for. For example, if a customer is looking for some redundant power supply switches, they have that option available in their mid-range or high-end switches. They don't have that option in their low-end or entry-level switches. That is the main problem we are facing when we are proposing a Ruckus solution to an end customer. That customer actually wants redundant power. If the customer wants the redundant power supplies in their entry levels switches, Ruckus doesn't have that option for them. 

The same problem exists with its wireless platform. Some hardware limitations are there, which definitely need to be addressed. They need more controller options and more hardware options. They just have two models, ZoneDirector and SmartZone. They need to put some other hardware options on the market to fulfill the customer requirements. 

For how long have I used the solution?

I've been using the solution since about 2007 or 2008. It's been about a year.

What do I think about the stability of the solution?

The solution is quite stable. We haven't had any issues in that regard. It doesn't crash or freeze.

What do I think about the scalability of the solution?

Ruckus solutions are scalable. When you talk about flexibility, their solutions are very flexible. A single access point can work on any controller. As in wireless, your access point should be worked as a standalone with a controller or as a controller-less environment. 

Their access point is flexible enough to work in any sort of deployment. They can work as a standalone, they work on their different controller platform. Their same access point can configure to the Ruckus cloud. 

They are scalable in the sense that you can add access points to their controller. Switches have their own scalability and flexibility option. Basically, the solution is 100% scalable.

How are customer service and technical support?

Technical support is good. They're very responsive to any technical issues. Their tech team is good enough on the technology side, so they can resolve the issues in a timely manner. I would give them 70% to 60% marks in terms of knowledge and responsiveness. Of course, there is some room for improvement. All in all, it's an average support experience.

How was the initial setup?

The initial setup is not complex at all. It's very easy and very straightforward.

It's very user friendly, so it's not hard to set everything up and deployment is pretty quick.

What's my experience with pricing, setup cost, and licensing?

If I compare Ruckus licensing costs with the market leader, they're on the cheaper side. Our competitors are actually charging more for support and licensing fees to end customers. However, Ruckus charges less for both licenses and support. They are not expensive when you compare them to the competition. They are very cheap.

What other advice do I have?

We are a Ruckus distributor.

We are proposing the Ruckus solution to our customers with the latest software versions, not the older versions. Whichever the latest version is, we propose them to our customer. We are always working on the latest version and all the products in the Ruckus, like switching, wireless, software, etc. They do have some different software versions. However, we are working on the latest, stronger versions.

We use both the cloud and on-premises deployment models.

I definitely recommend the Ruckus solution, however, there are pros and cons to every brand. Ruckus does have some benefits and they are very strong in their RF technology. If you talk about their switching side, they are the pioneers of that. Their switching platform is stable. They are using some proprietary technologies like BeamFlex and ChannelFly. 

They are providing greater flexibility alongside the best scalability. They're great.

Overall, I would rate the solution seven out of ten.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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