What is our primary use case?
Less than half of my customers use the solution within the government for certification, identity process, and optimization of the roles and requirements for other areas. For the rest of my other customers, they are using the solution for their core systems. For example, they are doing vertical financial analytics.
How has it helped my organization?
This solution has made my client's customers' journeys a lot better.
What is most valuable?
The most valuable feature for our customers and for us is the identity data warehouse. For financial analytics, this is the way to make the clusters better.
What needs improvement?
The report functionality and dashboard of the access manager could be improved.
In the future, there should be improvements integrating into cloud ecosystems, such as AWS or Azure. At the moment we have to purchase many different solutions to have a fully operational intelligent identity package. There are some features lacking in identity and the DevOps solutions.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
We did not have an issue with scaling the solution. My customers range from medium to large scale businesses using this solution.
How are customer service and technical support?
The customer support process is slow at times because they do not have proper language support for my clients in Latin America speaking Spanish. There is good support for English but not Spanish.
How was the initial setup?
The solution was easy to install for me but might not be for someone who is not used to the
What about the implementation team?
We have three implementation consultants, one project manager, and two engineers as part of our deployment team. The number of people sent to a project depends on the environment in which the solution is being implemented. For example, The relation is one person per three systems, if you need to make more than 20 in three months, we will have to supply more people. The implementation took approximately six months.
For the ordinary maintenance activities for administration solutions, we provide normally one person to support four customers.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could improve, it is not priced well for smaller businesses to afford. We have one customer that has 2,000 identities and another one with 8,000.
Which other solutions did I evaluate?
We have evaluated Oracle, IBM, and Micro Trend solutions.
The methodology is very important, the methodology guides me and the customer to obtain the goal. Between all these solutions, this is the biggest difference. Additionally, the facility to build the data warehouse identity in order to have real identity governance is important. More specifically, the facility to create integration with the system and the way to make the governance of the data connectors are important because in other solutions you have to develop the code for the connectors. This includes low-level coding and business rules that have to be put in the DAT code, it takes a lot of time to have the functionality that you desire.
This is a mature solution, you can easily configure the connectors using a GUI interface. It makes the process a lot simpler. The business rules are model-specific and governed to reach the goals. This solution is straightforward to implement than another technology.
What other advice do I have?
I have my doubts about what is the best way to set up this solution. It is not only an issue with this solution but for others as well. We have two flavors of the solutions, software-as-a-service(SaaS) and on-premise. None of our customers is ready to choose one of those because if you are on-premise, generally, it is fully featured. It is easier to integrate with another system but it is not going to satisfy the customers that want a solution on the Cloud.
On the other hand, SaaS or Cloud solution may be better for you but you might have a lot of legacy systems that are not ready to work perfectly with a SaaS solution. At this point, the main issue is to figure out what solution is best at the present time, on-premise or SaaS. This decision can be very difficult.
You need to be careful with the decisions you make because if you choose an on-premise solution right now you most likely are going to be on the cloud in three years. You need to keep this in mind. The industry is going in that direction.
I rate SailPoint IdentityIQ a nine out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?