SailPoint IdentityIQ Review

Development framework needs to be improved but the self-service access request feature is valuable.


Valuable Features

  • Access risk alerts
  • Access Certification
  • Self-Service Access Request
  • Password Management

Room for Improvement

  • Development framework
  • Workflows configuration

Use of Solution

Two years.

Deployment Issues

No issues encountered.

Stability Issues

No, the platform has been stable.

Scalability Issues

Yes, I found some scalability issues:

  • Java.lang.OutOfMemoryError: Java heap space
  • Advanced searchs with 0 rows

Customer Service and Technical Support

Customer Service:

7/10.

Technical Support:

8/10.

Previous Solutions

Yes. In several customers we have switched to SailPoint IdentityIQ due to the unified architecture and intuitive centralized governance across datacenter.

Initial Setup

The initial setup always was straightforward with shorter implementation times and quick benefits.

ROI

We haven`t calculate the ROI. Mainly, cost savings are associated to:

  • Identifying unused or unauthorized accounts and reports them back to the appropriate business sponsor for removal and potential cost savings
  • Reduce the cost of compliance by automating access review processes

Other Solutions Considered

In several cases, the IdentityIQ deployment was due to a migration from other IAM solution (Oracle Identity Manager). Usually, before deploying an IAM solution, we do a benchmark test with the customer to get the best solution for their requirements.

Other Advice

  • Phased Deployment
  • Get to know new features
  • Expand gracefully/logically
  • Create a change control & env. management process
  • Automate where possible
  • Become flexible with migrations
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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