SailPoint IdentityIQ Review

Make sure to verify your requirements before implementation.


What is most valuable?

Security and administration for any new/current access.

Manage process and search information.

How has it helped my organization?

It improves the function for CMS - the website is a centralized system to manage accounts and access for CMS applications.

What needs improvement?

It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires.

For how long have I used the solution?

I've used it for three years now.

What was my experience with deployment of the solution?

No, but we encountered some bugs after the implementation and they were fixed.

What do I think about the stability of the solution?

A few of them - they were connection and performance issues but they both have been fixed.

What do I think about the scalability of the solution?

Yes. We needed to contact Sailpoint directly to address the issue.

How is customer service and technical support?

Customer Service:

It was ok.

Technical Support:

It needs to improve SLA.

Which solutions did we use previously?

The client made the decision.

What about the implementation team?

Both vendor team and in-house.

Which other solutions did I evaluate?

I wasn't involved in the process, but other solutions were evaluated before choosing this one.

What other advice do I have?

Verify the requirements and the growth.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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