Salesforce App Cloud Review
Its Unique verticals and needs allow the users to avoid writing custom codes.


What is most valuable?

The two important standout features are:

  • Firstly, most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days.
  • Secondly, people are encouraged to review the products and this allows the potential purchasers to see feedback from both happy/unhappy customers. I would also like to add that approximately 50% of the apps on the exchange are available for free.

How has it helped my organization?

Salesforce encourages independent app development and what this simply does is, it extends the Salesforce functionality. Unique verticals and unique needs from Salesforce are extremely well-catered for and this allows users to avoid writing some custom codes.

What needs improvement?

I think the search needs to be improved so as to allow for a broader keyword search.

I find that the search facility on the AppExchange does not always allow for keyword searching.If I type in the word Form, it will not necessarily bring up all the apps on the exchange that can be used for form processing.If you know the name of the app you are looking for or its publisher then it works well.

For how long have I used the solution?

I have been using this solution for a little over eight years.

What do I think about the stability of the solution?

There were no issues with the platform itself. However, some individual apps do have a few stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

I have never needed technical support from the App Cloud team, but my experience with the broader Salesforce technical support team has been outstanding.

Which solutions did we use previously?

There are no alternates to the App Cloud but some vendors list their products privately.

How was the initial setup?

Most of the apps are pretty straightforward to install. The more complex the app, it usually entails a more complex installation process. This is true when the triggers are involved for the Salesforce sites and sometimes, for the Visualforce pages.

What other advice do I have?

Always try each app before buying it and also, determine the quality of support provided.

The App Cloud is not a single product, but rather a multitude of the Salesforce compatible apps, also known as the AppExchange. It is very similar to the App Store or Google Play.

I find that the search facility on the AppExchange does not always allow for keyword searching.If I type in the word Form, it will not necessarily bring up all the apps on the exchange that can be used for form processing.If you know the name of the app you are looking for or its publisher then it works well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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