Salesforce Marketing Cloud Review
We are able to concentrate all inbound and outbound data in one screen.


What is most valuable?

We are able to concentrate all inbound and outbound data in one screen.

How has it helped my organization?

This tool is user-friendly. They can improve on the analytics and visualization parts inside the tool itself.

What needs improvement?

The analytics feature needs some improvement.

For how long have I used the solution?

We have been using the solution for two years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How is customer service and technical support?

I would rate the technical support at 8/10. I raised many problems on the website and I got good responses.

Which solutions did we use previously?

I worked on Oracle Eloqua and Marketo. However, Salesforce is user-friendly and the sales rep can easily handle data.

How was the initial setup?

The setup was easy.

What's my experience with pricing, setup cost, and licensing?

Add more features that include both analytics and visualization.

Which other solutions did I evaluate?

We did not evaluate any alternative solutions.

What other advice do I have?

It is a good product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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