Salesforce Platform Review

Great dashboards, highly scalable, and overall stable


What is our primary use case?

We used it for sales and mobile access. We had to create mobile access for sales agents. We also used it for customer service and for onboarding in the treasury space with the nCino product. 

How has it helped my organization?

It has definitely improved the way our organization functions.

What is most valuable?

We used it for providing a 360 view of the customers from within Salesforce. So, a lot of data got presented there, for which we used Einstein Analytics. The Einstein Analytics dashboards were really great.

What needs improvement?

It is quite expensive. It has gotten to that point where it is a lot more pricey. It has kind of got its own proprietary language for development. It is probably never going to change, but if it had a more market language for development, it would be easier to find developers. They come at a premium cost, so it is expensive.

For how long have I used the solution?

I have been using this solution for more than four years.

What do I think about the stability of the solution?

Overall, it is stable. We generally tend to wait until somebody else has upgraded.

What do I think about the scalability of the solution?

It is highly scalable. In my previous organization, we probably had 2,000 or 3,000 users.

How are customer service and technical support?

They have a model where there are a lot of user groups before you get into really calling them. We go through the sales channel and get assistance through that. We didn't really use the tech support itself that much. We kind of leveraged sales engineers to help us with things that we had questions about.

Which solution did I use previously and why did I switch?

Based on my knowledge, we were not using any other solution. I have used it here for four years, but they have had it for eight years.

How was the initial setup?

It really depends on what you're doing.

What's my experience with pricing, setup cost, and licensing?

It is quite expensive. Its developers come at a premium cost, which makes it expensive.

What other advice do I have?

I would advise others to go with the base functionality first and then develop specific use cases for your expansion and customization. Try to leverage, as much as possible, the core capabilities without customization. Rely on configuration because customization is really expensive. The developers are expensive.

I would rate Salesforce Platform an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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