Salesforce Platform Review

Modular, stable, scalable, and usable on various devices


What is our primary use case?

We use it to manage the customer base, sales funnel, and sales team. We also intend to use it for CRM.

What is most valuable?

It is very modular in approach. It is very light, and it can be used on various devices. It could be used on an Android phone or a laptop, which makes it good for the sales team on the road.

What needs improvement?

It could have a lot more customization options in terms of fonts and reports. 

There should be an even lighter version with just two or three fields. It could be a bit more light if the field guys want to use it on a mobile phone on the road. 

For deploying it for CRM, maybe we can have our customer database, project funnels, and projects to help us in managing our supply chain business.

For how long have I used the solution?

I have been using this solution for almost ten or eleven years. In my current organization, we have been using it for the last two years. I have also used it in my previous company.

What do I think about the stability of the solution?

It has been quite stable. We didn't have any challenges.

What do I think about the scalability of the solution?

In terms of scalability, it has been good so far. I have seen it working fine for a team of 10 people as well as for a team of 1,000 people. There are probably more than 1,000 users in our organization globally.

In this organization, it is primarily for managing the sales team and sales funnel, but we also intend to use it for CRM around three years down the line.

How are customer service and technical support?

I am a sales guy, and from my point of view, I never had any problem.

How was the initial setup?

It is straightforward.

What's my experience with pricing, setup cost, and licensing?

I have heard that it is fairly priced. It offers ROI.

What other advice do I have?

It is a good platform. To deploy it in your organization, users should identify their problems and needs. They should align it with their needs in terms of customization. 

I would rate Salesforce Platform an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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