What is most valuable?
I really like the Sales and Marketing related tabs as there is Leads, Accounts, Opportunities, Reports and the very practical and self-explaining use of Salesforce. The Software offers a nice overview and doesn't let you forget about any planned or scheduled tasks with reminder functions as well.
How has it helped my organization?
Salesforce helps me very well organizing my daily tasks and shows me an overview what I have reached every day or offers me reports which can be easily created and saved for my personal way of working.
What needs improvement?
They should think about introducing some sort of fire system (colours: green - yellow - red) to set alarms of overdue tasks.
For how long have I used the solution?
Since May 2013, every day
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
One day in the morning it broke, but the support team quickly helped me get back to speed with it.
What do I think about the scalability of the solution?
How are customer service and technical support?
I'd give it an A - perfectly satisfied Technical Support
I'd give it an A
Which solution did I use previously and why did I switch?
Oracle Siebel, Update seven and others - all of them not very practical, no real overview or easy way of handling. It took much longer to become acquainted with these systems.
How was the initial setup?
Absolutely straightforward - no difficulties there as far as I learned from our IT team
Which other solutions did I evaluate?
I was lucky not to need to evaluate other solutions, as my company chose this product.