Salesforce Sales Cloud Review

Very satisified with this solution but alarms for overdue tasks needs improvement


What is most valuable?

I really like the Sales and Marketing related tabs as there is Leads, Accounts, Opportunities, Reports and the very practical and self-explaining use of Salesforce. The Software offers a nice overview and doesn't let you forget about any planned or scheduled tasks with reminder functions as well.

How has it helped my organization?

Salesforce helps me very well organizing my daily tasks and shows me an overview what I have reached every day or offers me reports which can be easily created and saved for my personal way of working.

What needs improvement?

They should think about introducing some sort of fire system (colours: green - yellow - red) to set alarms of overdue tasks.

For how long have I used the solution?

Since May 2013, every day

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

One day in the morning it broke, but the support team quickly helped me get back to speed with it.

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

I'd give it an A - perfectly satisfied

Technical Support:

I'd give it an A

Which solution did I use previously and why did I switch?

Oracle Siebel, Update seven and others - all of them not very practical, no real overview or easy way of handling. It took much longer to become acquainted with these systems.

How was the initial setup?

Absolutely straightforward - no difficulties there as far as I learned from our IT team

Which other solutions did I evaluate?

I was lucky not to need to evaluate other solutions, as my company chose this product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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3 Comments

author avatarDeveloper at Marquardt Schaltsysteme SCS
Vendor

You said that one day in the morning the application broke and the support team quickly helped you to make it run again. Can you tell me, please, what was the reason of this failure?

author avatarAlliances Manager at Research In Motion
Vendor

I have used salesforce for 5 years. Its very configurable and can be customized. In our case we sent people to class so we would have our own admins to do upgrades and create changes and new views depending upon the group using it (i.e sales, marketing, management, etc) I believe our configuration meant we had a local copy of salesforce so when it was down, I believe it was on our side and not the actual salesforce.com site since I could login but had no views. I have never seen any notices about salesforce.com having long outages.

author avatarSales with 501-1,000 employees
Real User

Good morning Alin,
Unfortunately we still don't know the reason for this break-down! But I got support the very same day.

BR,
Stefanie