Salesforce Sales Cloud Review

Could add more options to customize the user interface but has sped up development and delivery within the organization.

Valuable Features

The ability to customize many things, from the UI to the business logic, and the fact that the solution uses a cloud platform were valuable features for our organization.

Improvements to My Organization

It has sped up development and delivery within the organization.

Room for Improvement

The areas for improvement are adding more options to customize the UI, and the business logic.

Use of Solution

I have been using the solution for 3 years.

Deployment Issues

No issues with deployment.

Stability Issues

No issues with stability.

Scalability Issues

No issues with scalability.

Customer Service and Technical Support

Customer Service:

The customer service was good.

Technical Support:

The technical support was good.

Initial Setup

Initial setup was straightforward. It is just a matter of receiving the initial user credentials, change its password and create the other users after logging in. This is the initial setup prior to developing any customizations.

Implementation Team

We implemented through an in-house team.

Pricing, Setup Cost and Licensing

Setup cost: $280 per month per user, $600 per month per developer + 20% of the total yearly cost (users x individual cost) per sandbox - pre-paid annually.

Other Solutions Considered

Before choosing we looked at Microsoft Dynamics.

Other Advice

If seeking help, make sure that the people who will work on your project are certified (don't merely ask if they are certified, ask for a list of their certification numbers prior to agreeing with their statement of work). There are companies that assign junior people to your projects and bill them as senior consultants.
Expect to pay $200+/hour for HIGH quality consultants - if less than that, you may not getting high quality and may end up paying more in the end for the rework or the costs associated with a inadequate implementation.
Start with smaller, short term projects and add functionality and users gradually.
If you're in a large company (has divisions/regions), before attempting companywide adoption, choose a smaller group of users and make sure they are so pleased that they become champions of the product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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