Salesforce Sales Cloud Review

It's allowed us to move away from sharing documents and use it as a single source of information for our organization.


What is most valuable?

The ease of customization plus the availability of an extensive selection of apps.

How has it helped my organization?

We have moved away from sharing docs and now everyone is on the same page with only one source of truth.

What needs improvement?

It is still relatively expensive - would like to see it a little cheaper.

For how long have I used the solution?

I have worked with all versions, contact manager. group, professional, enterprise, unlimited and non profit starter pack for almost seven years.

What was my experience with deployment of the solution?

I did need some external help initially but the reason for that was my fairly complex formula fields.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's outstanding.

Technical Support:

It's outstanding on standard support plus they off premier support.

Which solution did I use previously and why did I switch?

I worked, for a limited time, with Zoho and was looking for a bigger "ecosystem."

How was the initial setup?

I had a few issues with the formula fields otherwise it was straightforward.

What about the implementation team?

We used an in-house with some vendor assistance who had a very high level of expertise.

What was our ROI?

It's never been measured, but our year on year growth would have never been possible without Salesforce.

What's my experience with pricing, setup cost, and licensing?

I would rather go for a version with less functionality, but allows a budget for more users.

Which other solutions did I evaluate?

Zoho CRM

What other advice do I have?

It is not a perfect solution to all needs but is certainly an ideal solution for most.

Prepare an extensive needs analysis - ensure that Salesforce can deliver the solution you need.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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