Salesforce Sales Cloud Review

It has allowed the Sales Directors to have better visibility about pipelines, but sale items for complex-solution sales needs improvement.


Valuable Features

  • Sales reports
  • Graphics

Improvements to My Organization

It has allowed the Sales Directors to have better visibility about pipelines and working deals.

Room for Improvement

Sale items for complex-solution sales.

Use of Solution

We've used it for a year and a half.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

We haven't needed to use support as we have a specialised partner.

Previous Solutions

We used an alternative solution but it didn't meet our expectations on user interface and data consolidation. We switched, as Sales Cloud exceeded our expectations in these areas.

Initial Setup

It was very straightforward. The only problems with the initial setup was created by us in our discussions about our internal sales process.

Implementation Team

We used an internal team with help of an hired partner specialized in the platform.

ROI

We haven't calculated the ROI because our main objective was to provide an effective solution that our sales team can use without issues.

Other Advice

I would recommend this product for beginners and advanced sales teams. Considering the alternatives that I know, it is the best solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
2 Comments
User at a marketing services firmReal UserTOP 20

Thanks for the post. Just wanted to ask if you can further clarify what you mean by "But Sale Items For Complex-Solution Sales Needs Improvement?" Are you stating that a more complex sales process is harder to map into the solution and thus track the pipeline? Or that multiple stage pipelines can be harder to follow? Also, with what other systems are you integrating?

16 November 15
Independent Contractor at a tech services company with 51-200 employeesReal User

We were trying to integrate it with SAP ERP. But the integration project was freezed, not because of salesforce or any tech concern.

About the Complex Solution Sales, our process involved a lot of items, with different configurations and options. Our opportunity value was based on items prices and a few other prices. In this situation, the description of opportunity became very hard for our sales team. They need to track these items and prices in an excel sheet that did not integrated well with salesforce.

17 November 15
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