Salesforce Sales Cloud Review

In different tabs, you can track accounts, leads, and opportunities with one click. It's more expensive than other CRM services.


What is most valuable?

This is very flexible product. I can tune many of its features for our company. Also, it integrates almost all needed tools for a small company, like ours. I like its powerful dashboard and third-party integration tools. In different tabs, you can track accounts, leads, and opportunities with one click. Also, I love their PRM system for communicating with indirect channels. I worked with Salesforce for one-and-a-half years and I completed many projects with it.

What needs improvement?

Salesforce is more expensive than other CRM services. It also has fewer features than many others competitors. Each of these reasons is not a big deal, but they forced us to eventually find another solution.

For how long have I used the solution?

I used it for one and a half years.

What was my experience with deployment of the solution?

There were no deployment issues.

What do I think about the stability of the solution?

There were no more than a dozen cases of instability a year.

What do I think about the scalability of the solution?

It scaled well for us.

How is customer service and technical support?

Customer Service:

Customer service is nice.

Technical Support:

They sometimes have problems with finding the root cause of an issue.

Which solutions did we use previously?

We didn't use a previous solution.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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