Salesforce Sales Cloud Review

Every department contributes to the revenue numbers through the use of this tool


What is most valuable?

  • The Sales Cloud platform
  • The Service Cloud platform

How has it helped my organization?

It has touched every spectrum of our organization regardless of the roles the various department plays. Every department contributes to the revenue numbers through the use of this tool.

What needs improvement?

Improving reports/dashboards is needed. It is quite good, but taking it up a notch would be beneficial for the whole team.

For how long have I used the solution?

I have used it since 2009, so six years.

What was my experience with deployment of the solution?

There have been no issues with the deployment.

What do I think about the stability of the solution?

There have been no issues with the stability.

What do I think about the scalability of the solution?

It has scaled well and every department in our organization uses it.

Start small, then leverage it to the whole team in phases. You will achieve greater success when doing it in small steps, which will also ensure that this product gets used most efficiently.

How is customer service and technical support?

Customer Service:

A six out of 10.

Technical Support:

A six out of 10.

Which solutions did we use previously?

No other solutions were previously used.

How was the initial setup?

The initial setup was quite straightforward.

What about the implementation team?

We used a vendor team for implementation.

What other advice do I have?

Get your requirements properly analyzed before walking it through with the deployment team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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