There are several valuable features, but the ones most useful to us are:
- Contact Management - this allows for better tracking of communication with end-customer tracking.
- Opportunity Tracking - you do not forget about opportunities that could slip through cracks.
- Excellent tech support for premier partners - pay for premium support as they always answer rather quickly.
Improvements to My Organization:
It gives us great visibility into tracking opportunities and interactions with customers through email and phone conversations.
Room for Improvement:
It needs improvement on integration with common apps, such as Outlook and iContact.
We've had no issues deploying it.
We haven't had any issues with instability.
We've been able to scale it as needed.
We did it in-house, but help from having their premium support team.
To use it in the most beneficial way for your organization, be sure to find a company that is familiar with the product for the integration.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Feb 08 2016