Salesforce Sales Cloud Review

It gives us visibility into tracking opportunities and interactions with customers.

Valuable Features:

There are several valuable features, but the ones most useful to us are:

  • Contact Management - this allows for better tracking of communication with end-customer tracking.
  • Opportunity Tracking - you do not forget about opportunities that could slip through cracks.
  • Excellent tech support for premier partners - pay for premium support as they always answer rather quickly.

Improvements to My Organization:

It gives us great visibility into tracking opportunities and interactions with customers through email and phone conversations.

Room for Improvement:

It needs improvement on integration with common apps, such as Outlook and iContact.

Deployment Issues:

We've had no issues deploying it.

Stability Issues:

We haven't had any issues with instability.

Scalability Issues:

We've been able to scale it as needed.

Initial Setup:

It was easy to do. 

Implementation Team:

We did it in-house, but help from having their premium support team. 

Other Advice:

To use it in the most beneficial way for your organization, be sure to find a company that is familiar with the product for the integration.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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