Salesforce Sales Cloud Review

The most valuable features for us are Visualforce and Apex, Process Builder, and Knowledge Base.


Valuable Features

The most valuable features for us are

  • Visualforce and Apex
  • Process Builder
  • Knowledge Base

Improvements to My Organization

Our productivity and capability to solve and anticipate problems in the Call Centre team increased at least 50%.

Room for Improvement

Although the implementation was straightforward with our in-house team, it did take 12 weeks to complete the process.

Use of Solution

I've been using it for five years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

Through their site, they expose their stability KPIs for their customers.

Scalability Issues

Considering they are 100% cloud, if the customer needs scalability you just have to contract more users.

Customer Service and Technical Support

Customer Service:

10/10

Technical Support:

10/10

Previous Solutions

We had a different solution, and switched because they have a 100% integrated platform where my team can develop our business processes almost without code.

Initial Setup

It was straightforward, and it took 12 weeks to do the first implementation.

Implementation Team

We did it in-house. I strongly recommend good project management and some Salesforce certified people to help with the system integrations.

Other Advice

Start with a small group of users, and take care with user adoption.

Salesforce has a great Customer Community where the users can add their suggestions and ideas.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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