Salesforce Sales Cloud Review

The most valuable features for us are Visualforce and Apex, Process Builder, and Knowledge Base.

What is most valuable?

The most valuable features for us are

  • Visualforce and Apex
  • Process Builder
  • Knowledge Base

How has it helped my organization?

Our productivity and capability to solve and anticipate problems in the Call Centre team increased at least 50%.

What needs improvement?

Although the implementation was straightforward with our in-house team, it did take 12 weeks to complete the process.

For how long have I used the solution?

I've been using it for five years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

Through their site, they expose their stability KPIs for their customers.

What do I think about the scalability of the solution?

Considering they are 100% cloud, if the customer needs scalability you just have to contract more users.

How are customer service and technical support?

Customer Service:


Technical Support:


Which solution did I use previously and why did I switch?

We had a different solution, and switched because they have a 100% integrated platform where my team can develop our business processes almost without code.

How was the initial setup?

It was straightforward, and it took 12 weeks to do the first implementation.

What about the implementation team?

We did it in-house. I strongly recommend good project management and some Salesforce certified people to help with the system integrations.

What other advice do I have?

Start with a small group of users, and take care with user adoption.

Salesforce has a great Customer Community where the users can add their suggestions and ideas.

Which version of this solution are you currently using?

Winter 2015
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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