Salesforce Service Cloud Review

It gives a 360 degree view without any gaps, allowing us to serve our customers and increase their satisfaction.


What is most valuable?

  • Sales Automation
  • Service Console

How has it helped my organization?

It gives a 360 degree view without any gaps, while serving the customers, which in turn, increases customer satisification.

What needs improvement?

Already, Salesforce is on the correct path by moving things towards Android, and iPhones. It also needs a faster and smoother UI.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

10/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

I've not used any other solution.

How was the initial setup?

It's straightforward, with supporting documents, customer care, and tech support available if you meet any issues.

What about the implementation team?

We did it in-house. I would advise you that before starting the implementation, you go through the implementation guides.

What was our ROI?

ROI is satisfactory.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is done per number of users.

Which other solutions did I evaluate?

From a startup, marketing/sales/service can implement this product to increase productivity and customer satisfaction.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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