Salesforce Service Cloud Review

It gives a 360 degree view without any gaps, allowing us to serve our customers and increase their satisfaction.


Valuable Features

  • Sales Automation
  • Service Console

Improvements to My Organization

It gives a 360 degree view without any gaps, while serving the customers, which in turn, increases customer satisification.

Room for Improvement

Already, Salesforce is on the correct path by moving things towards Android, and iPhones. It also needs a faster and smoother UI.

Use of Solution

I've used it for four years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

10/10

Technical Support:

10/10

Previous Solutions

I've not used any other solution.

Initial Setup

It's straightforward, with supporting documents, customer care, and tech support available if you meet any issues.

Implementation Team

We did it in-house. I would advise you that before starting the implementation, you go through the implementation guides.

ROI

ROI is satisfactory.

Pricing, Setup Cost and Licensing

Pricing and licensing is done per number of users.

Other Solutions Considered

From a startup, marketing/sales/service can implement this product to increase productivity and customer satisfaction.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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