Salesforce Service Cloud Review

We are are able to customize it in a way we like, although the library could be improved.


What is most valuable?

It is at a very mature stage. We are are able to customize Salesforce so that the we can unleash it in our own way, in a way we like, rather than being confined to doing things their way.

How has it helped my organization?

The business for one of our client was completely based on Excel for renewing the business. With the implementation of a complete Service Renewal Cycle using Salesforce, their threshold value of conversion got reduced from 1-2 weeks to a single day!

What needs improvement?

  • Salesforce Community
  • Salesforce Sales Cloud
  • Content
  • Library

For how long have I used the solution?

I have been using this solution from more than three years.

What was my experience with deployment of the solution?

There have been no issues.

What do I think about the stability of the solution?

There have been no issues.

What do I think about the scalability of the solution?

It is easy and perfect for scaling.

How are customer service and technical support?

Customer Service:

3/10

Technical Support:

3/10

Which solution did I use previously and why did I switch?

One customer switched from Siebel to Salesforce. They did this as Siebel was not adaptable to changing client environments.

How was the initial setup?

It's always easy.

What about the implementation team?

I am part of a vendor team and do the implementations for our customers.

What's my experience with pricing, setup cost, and licensing?

It is always easy when you get to an account executive for the licenses.

What other advice do I have?

I would recommend Salesforce only if you're a large business. For mid-level businesses it is quite hard.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Silver Partnership
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