Salesforce Service Cloud Review

We are are able to customize it in a way we like, although the library could be improved.


Valuable Features

It is at a very mature stage. We are are able to customize Salesforce so that the we can unleash it in our own way, in a way we like, rather than being confined to doing things their way.

Improvements to My Organization

The business for one of our client was completely based on Excel for renewing the business. With the implementation of a complete Service Renewal Cycle using Salesforce, their threshold value of conversion got reduced from 1-2 weeks to a single day!

Room for Improvement

  • Salesforce Community
  • Salesforce Sales Cloud
  • Content
  • Library

Use of Solution

I have been using this solution from more than three years.

Deployment Issues

There have been no issues.

Stability Issues

There have been no issues.

Scalability Issues

It is easy and perfect for scaling.

Customer Service and Technical Support

Customer Service:

3/10

Technical Support:

3/10

Previous Solutions

One customer switched from Siebel to Salesforce. They did this as Siebel was not adaptable to changing client environments.

Initial Setup

It's always easy.

Implementation Team

I am part of a vendor team and do the implementations for our customers.

Pricing, Setup Cost and Licensing

It is always easy when you get to an account executive for the licenses.

Other Advice

I would recommend Salesforce only if you're a large business. For mid-level businesses it is quite hard.

Disclosure: My company has a business relationship with this vendor other than being a customer: Silver Partnership
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