SAP Analytics Cloud Review

User-friendly, very scalable and stable for dashboard design, but still with plenty of room for improvement.


What is our primary use case?

We have our data stored in SAP BW. SAP Analytics Cloud is now the main Reporting Tool from SAP. We are gradually shifting the reporting from BO Webi / BO Lumira / BEx Wad to SAC.

How has it helped my organization?

It improves the buy-in from business for SAP technology.

What is most valuable?

Its user-friendliness is very valuable for end-users. It allows them to create dashboards without very experienced IT knowledge (compared to BO Lumira).

What needs improvement?

Though it's the best placed product when working with an SAP BW backend, it still lacks a lot of functionalities when compared to other tools such as Power BI or Tableau

The technical support of SAP is not perfect and could be much better. 

It takes a lot of time to have lacking functionalities implemented.

The integration with the BW backend can still be improved. Though both solutions are from the same vendor and the tool is positioned as "the" reporting tool on top of a BW environment, the integration between both still lacks a smooth integration. For example, authorization management is still not synchronized out of the box.

For how long have I used the solution?

We were amidst the first adaptors of SAC and have seen it growing to a more mature level.

What do I think about the stability of the solution?

It is quite stable. We had very limited downtime in the past years. The continuous upgrades (cloud) can deliver sometimes moments of surprise, certainly when the layout is impacted.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and technical support?

Their technical support is not perfect and could be better. SAP Analytics Cloud is still lacking a lot of functionalities as compared to its competitors, and when we address these questions to SAP, it takes a lot of time to have these functionalities implemented.

Which solution did I use previously and why did I switch?

Yes, multiple tools: WAD, BO xCelcius, Lumira. 

It is the future vision of SAP (for now).

How was the initial setup?

The initial setup of SAP Analytics Cloud is easy because it is a cloud product. You can start using the environment very soon after the decision to do so is taken.

What about the implementation team?

In house with a little help during startup from SAP.

What's my experience with pricing, setup cost, and licensing?

Its pricing is fair when compared to its competitors.

Which other solutions did I evaluate?

Tableau, Power BI. From a user perspective, much more flexible and functional, but lacking the proper integration with SAP BW.

What other advice do I have?

If your data is stored in the SAP environment, it is still the best tool in the market. Microsoft Power BI and Tableau are very nice in functionality and layout, but they lack functionality when you link them to an SAP database.

My suggestion would be to use the tools from the same vendor. The reporting tool should be from the same vendor whose backend system you are using. I advised the same in our company because we have a lot of tools. If you have an SAP data warehouse, then use tools from SAP on top of this data warehouse. If you have SQL Database, then Microsoft Power BI is more suitable.

I would rate SAP Analytics Cloud an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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