SAP Ariba Procurement Review
PunchOut enables us to see what's available and order it, reducing data entry

Valuable Features

The PunchOut functionality is fantastic as it makes shopping very easy. This has saved us a lot of time in that employees can look directly on a vendor's website, see what's available, and order it.

Improvements to My Organization

Rather than having to run orders through the business office and have them placed by someone else, users can do their own shopping and submit their own carts. This has reduced a lot of data entry and improved efficiency, as we do not need to communicate lack of availability or other issues with an initial order request.

Room for Improvement

The SAP portion of the procurement is not always obvious or user friendly. Things such as cost center can be prepopulated for items selected, but the vendor cannot. For larger shopping carts, this becomes somewhat tedious having to enter the vendor 20+ times.

Use of Solution

Over five years.

Stability Issues

From the user end, not really. It can be frustrating if you forget to save your shopping cart that you lose all of your work, but we’ve learned not to leave a SC unattended anymore.

Scalability Issues

This is not applicable to me as the end user. I’m not sure if the university did or did not have any issues with scalability.

Customer Service and Technical Support

Similarly, any requests for technical support are not issued or run through me, so I don’t hear about its effectiveness.

Previous Solutions

BU did use a previous procurement system and we switched for two reasons. First, we switched because the university was changing its accounting system to SAP, and Ariba integrated with SAP. Beyond that, our old procurement system was simply severely outdated.

Initial Setup

I was not present at BU when the initial set up occurred.

Pricing, Setup Cost and Licensing

Similarly, I was not present during the initial purchase.

Other Solutions Considered

I’m sure other options were considered, but I was not involved.

Other Advice

As with many SAP products, I’d encourage users to recognize that it is a powerful but not intuitive product, and that training is vital.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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