What is most valuable?
SAP Business Suite is an Enterprise Management tool enabling end to end management of most if not all areas of the business. The type of business will determine the type of implementation and the modules utilized. SAP is configured to meet your business requirements but provides standard practices and processes that in most instances should be able to be utilized. As a fully integrated solution the financial impact of transactions are visible at the time of creation/entry. This is the best and the worst thing about the product as if at any part of an end-to-end process the user tries to take short cuts or work around there is a flow on effect right to the very end. To fix the issue is always a case of reversing to the point that caused the problem and then continuing correctly from that point. This is often seen as additional work but reality is it keeps to strict process.
What needs improvement?
SAP is working on the interface which has been an issue for many years and reporting is always something that is lacking, however as the product is made to be implemented by all different types of organisations it really does come down to each company creating its own reports to meet its needs.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
SAP Business Suite is really only for Medium to Large organisations as Tier One ERP solution.
How are customer service and technical support?
Which solution did I use previously and why did I switch?
Most companies that implement SAP do so having come from multiple non-integrated solutions that provide the individual capabilities of its modules.
How was the initial setup?
Implementation is complex and requires experts in SAP and experts in business to work closely to ensure that the appropriate systems and business changes are made.
What's my experience with pricing, setup cost, and licensing?
Understand it as much as you can, it changes regularly and is an expensive product.
Which other solutions did I evaluate?
Always – looking at products such as Oracle, Technology One and determining whether you require best of breed and integrate them together instead.
What other advice do I have?
Look to People and Process, don’t change the system, use much standard as possible and only modify if there is a competitive advantage to it as it will cost in the long run. Do your research, understand what you are getting into and hire expertise and train internally, there is an enormous change management impact to the organisation