SAP BusinessObjects Business Intelligence Platform Review

Deployment is easy but scalability and stability of the product has been cumbersome

On a scale from 1-5 (1=worst, 5=best), how would you rate this product overall compared to similar products?
- 3.5

For how long have you used this product?
- 2 Yrs

Which features of this product are most valuable to you?
- Scheduling Reports and Features supported to schedule reports.

Can you give an example of how this product has improved the way your organization functions?
- Users are getting reports that run for hours offtime on their inbox and file share devices or Shared Portals.

What areas of this product have room for improvement?
- Ease of use and understanding.

Did you encounter any issues with deployment, stability or scalability?
- Deployment is easy but scalability and stability of the product has been cumbersome.

Before choosing this product, did you evaluate other options? If so, which ones?
- Yes. Tableau

How would you rate the level of customer service and technical support?
- Horrible

Was the initial setup straightforward or complex? In what ways?
- Being in this technology for more years I'm impressed with the straightforward setup approach of their recent releases.

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- In House.

What advice would you give to others looking into implementing this product?
- Great Product but requires attention on their individual needs.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Add a Comment
ITCS user

author avatarit_user1068 (Tech Support Staff at a tech company with 1,001-5,000 employees)

Users require extensive knowledge to use this product as it is not designed for ease of use. Moreover, the product is not given the support it needs. It also take determination, patience and interest to completely understand how Business Objects work. The software requires several improvements as cited by this author. However, Business Objects is among the best report generators in the market, which is a plus.

author avatarit_user10185 (IT Analyst Programmer with 10,001+ employees)
Real User

I have been using this product for 10+ years and I can agree wholeheartedly with the points about poor support. It has always been a big issue. I suspect that their product testing just isn't of the correct quality so they are fire fighting all the time.

With regards to how much knowledge users need, I think that depends on what they are using it for and what parts of the suite they are using. If you are a developer or support person then yes you do. need as much knowledge as you can get.
If you are a normal user writing your own ad-hoc reports then the difficulty is really down to the complexity of the universe you are using. A group of small Universes using business understandable terms for object names, good object grouping and each with limited business scope will usually serve you far better than one monolithic universe covering everything.
I say usually because it is not impossible to create a good large universe and segment off the different business areas to different groups of users.