SAP BusinessObjects Business Intelligence Platform Review

LifeCycle manager needs more stability but Web Intelligence for its ad-hoc ability is a valuable feature

Valuable Features

Web Intelligence for its ad-hoc ability and user interface for allowing business users to create reports without depending on the IT department. The ability to merge data from multiple databases also allows more flexibility and business solutions.

Room for Improvement

Since SAP purchased Business Objects, they have made some nice improvements, but have still not managed to seamlessly integrate and harmonize the many products they offer.

Life Cycle manager needs to be more stable and easier to use. The Information Design tool could be improved when creating a multi-source universe for improved memory usage and SQL functions available.

Use of Solution

? I have worked with the Business Objects tools since 1999, SAP BW since 2006 and SAP Business Objects since 2011 with XI3

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Customer service for the most part is good and a part of that may be due to the size of the investment the company has with SAP. We were provided a customer advocate on site to escalate issues within SAP as necessary.

Technical Support:

The technical support has been a challenge when it comes to finding the correct support analyst who is familiar with how the various product components integrate. Many times we would get someone familiar with Crystal Reports but not with BW or Xcelsius etc.

Implementation Team

Business Objects XI 3 was implemented in house with assistance from various outside consultants. The upgrade to 4.0 was done the same way.


I don’t know the exact cost but one of the reasons the business chose to use Business Objects was that they could reduce licensing costs since it was already an SAP R/3 and BW customer.

Other Solutions Considered

Microstrategy and Web Focus were also considered back in 2010 when SAP bought and promoted the product for use with BW (replacing Web application designer). At the time none of the products were determined robust enough to use with BW as an enterprise level reporting tool.

Other Advice

Do not undersize the system hardware. Turn on all functionality for a product when installing – even if not anticipating using immediately. Spend ample time up front planning the security set up and only go with one option whether SAP, Enterprise, Windows AD or LDAP.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarH.Emre Arıkan
Real User

An upgrade in SAP BO is a hard, resource consuming job. Dont underestimate it.