SAP BusinessObjects Business Intelligence Platform Review

The setup wizard is pretty straightforward but they need to make more support resources available.


What is most valuable?

  • The "View where used" option is very useful when looking to see where work flows, data flows etc.. have been used throughout the project
  • Migration from one version to another because it's simple
  • Being able to query the metadata has been very useful

How has it helped my organization?

  • The Business Object tool from SAP has provided the business with reports both in graphical and table (spreadsheet) form
  • Provided an easy way to send out reports on a schedule
  • ETL has been able to be implemented thanks to the many components available in the Data Services tool.

What needs improvement?

  • Better community support
  • More support resources should be available
  • They need to make it possible to rename data stores once they are created.

For how long have I used the solution?

I've used Business Objects together with Data Services for 10 months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

The amount of resources used has caused the system to fail from time to time. To resolve the issues, it is necessary to perform server and service restarts.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

5/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

When I came to work for the company they already had this solution. However, we did an upgrade to a more current version.

How was the initial setup?

The wizard is pretty straightforward. The configuration and connections were also aided by a wizard.

What about the implementation team?

A mix of both, before moving forward with the upgrade the vendor gave us suggestions on what we needed to do after looking at our current system. They were helpful in that initial stage of the upgrade, but the actual upgrade was done by an in-house team.

What other advice do I have?

Make sure you understand the needs of the business and to evaluate different products before committing to a specific one.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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