- Universe Designer - I use single interface for all the BI users who access/create ad hoc and canned report
- SDK - important because we architected and designed a BI Product for 200+ customers using SDK
- Lifecycle management tools - We keep releasing new versions of our product based on customer requirements/changes requests depending on product changes.
- Multi-source connectivity - Extended the same BI product to support analytics/reporting on other applications/sources from same portfolio.
Improvements to My Organization:
It's provided us with best practice reports out of the box for various modules.
As well as an interface for creating adhoc reports with more analytical capabilities. This now allows us to exporting/share data in various formats (Excel, PDFs etc.)
Room for Improvement:
We do not have self-service BI tools which would enable SAP to compete with tools like Tableau and Qlikview. Reports/Dashboards on RDBMS cannot handle or scale the demands of the latest data analytics solutions.
Use of Solution:
I've used this solution for over 10 years.
For deployment, SAP Business Objects has lifecycle management tools. It comes with features such as revert changes and automatic backup which helped us.
We had no issues with the performance.
It wouldn't scale when we needed to handle over one terabyte of data.
Customer service was found to be satisfactory.
SAP Business Objects when compared to Linux/AIX/Sun-Solaris is complex to install on Windows due to version/patch issues, and we had to put in requests for patches. Business users who used Web Intelligence were able to find some Java script plug-ins that needed to be installed.
We communicate with a vendor team as part of all our evaluations and implementations. This provides clarifications, resolutions, and additional features but mostly it was implemented an in-house by team.
Other Solutions Considered:
It is dependent on our customer needs/requirements, and specific version with specific features were available. We also evaluated Tableau for its technical features, as per business user requirements, pricing, and licensing for choosing the product and also based on outcome of the Proof of Concept.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Aug 28 2016