SAP BusinessObjects Business Intelligence Platform Review

Scalable with good technical support and excellent reporting features


What is our primary use case?

We primarily use the solution for reports regarding sales inventory and production.

What is most valuable?

The reporting features the solution offers are excellent.

Technical support is quite good. They are responsive when we reach out.

The solution can scale.

What needs improvement?

We are not on the latest patch, the latest version. There are different pain points, such as data loading or inventory issues. It can take a lot of time to load.

The solution could be less expensive. It's a bit pricey now.

For how long have I used the solution?

We've been using the solution at the company for around six or seven years at this point. However, I've only used it for the last two years or so.

What do I think about the stability of the solution?

The stability isn't quite as good as it could be. It's not a perfectly scalable solution.

What do I think about the scalability of the solution?

The solution is very easy to expand. It scales quite well. If a company needs to expand the solution, it can do so relatively easily.

I'm the only one who is using this solution and I'm publishing the reports and a few others are using Microsoft Analysis for SAP, doing the reports.

How are customer service and technical support?

I've used technical support in the past. I've found them to be responsive and knowledgeable. They are quite helpful. We're satisfied with the level of service we receive.

How was the initial setup?

I was not a part of the initial setup. I can't speak to how long the deployment was or how easy or difficult the process ended up being.

In terms of upgrading, we have no need to at this point. 

What's my experience with pricing, setup cost, and licensing?

Licensing is paid on a yearly basis.

There is room for improvement in the pricing. It could be more reasonable.

What other advice do I have?

We're just an end-user and a customer. We don't have a business relationship with SAP.

We are not yet on the latest version of the product.

I would advise new users to not go for these old versions and instead go for the new versions that at least use embedded analytics, et cetera.

I'd rate the solution at around seven out of ten. There are a few areas it could improve upon.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

4.2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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