What is our primary use case?
The primary use case for SAP BusinessObjects has been to provide users static dashboards and reports with a fixed trend where the analysis part is predefined in terms of a fixed set of visualizations.
We use it to identify critical KPIs to senior management, which automatically get circulated every morning.
How has it helped my organization?
We started receiving benefits from SAP BusinessObjects the first week we used it.
What is most valuable?
It will give you better performance if your warehouse is also on SAP Business Warehouse. It gives you a lot of flexibility in designing your dashboards. For example, BusinessObjects Design Studio provides custom templates where you can create your own templates. You can also create your own custom charts. There are CSS formats which you can take in, then you can create your own color coding. Thus, a lot is possible.
From a developer's point of view, it has definitely provided a lot of flexibility.
What needs improvement?
The combination of Lumira along with Design Studio merger last year still needs development from a visualization standpoint.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It depends a lot on how BusinessObjects has been installed and configured, because there are a lot of services which run in the background. For example, if I have not done the proper sizing at implementation in terms of allocating the right resources in terms of memory and RAM for the different services within BO to run, any analytic documents which are built on BO can get impacted in terms of their performance. Therefore, stability is good provided your sizing and configuration has been done properly.
What do I think about the scalability of the solution?
Scalability is good. Once it is set up in the mid-layer, multiple users can access it. Then, the product can grow into an enterprise-wide deployment.
How is customer service and technical support?
The technical support for general issues gives us a good response, but for certain critical issues, it can takes four weeks to obtain a response. It will initially go to an SAP support team, and if they are not able to resolve the issues, then they will route the call to SAP in Germany. The German development team usually takes a bit more lead time to come back on those issues.
Which solutions did we use previously?
We were not using a previous solution.
How was the initial setup?
The initial setup was not that complex as SAP has all the documentation in place. However, initially, we went for suboptimal sizing, which in the first few months led to performance issues. We had to reconfigure, do the proper sizing, and give the right memory requirements to meet our performance expectations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.