SAP BW4HANA Review

Good reporting, well-suited for medium to large-sized organizations


What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuable features are the speed of reporting and the HANA database.

What needs improvement?

I find the migration from an existing BW platform to be quite difficult. It is quite cumbersome for our customers to migrate to BW 4HANA.

The impact that it has on the ECC/ERP system is a problem because they are relying solely on the ODP tool to perform the extract.

It takes too long to escalate problems from the first level of support.

For how long have I used the solution?

I have been using this solution for a bit less than two years, from around the time that it came out.

What do I think about the stability of the solution?

Stability is something that needs to be improved. There are too many SAP nodes to implement on a regular basis to get everything working.

What do I think about the scalability of the solution?

It is a scalable solution but it depends on the hardware. Our clients vary in size from small to very large organizations, although for this product, most of them are at least of medium size.

How are customer service and technical support?

The technical support is okay, although it can be improved because sometimes it takes too long to get the correct expert to deal with the issue. Essentially, the wait at the first level of support causes us to lose time.

How was the initial setup?

The initial setup is rather complex. It can be up and running in two or three days but it takes a week to have it perfectly implemented.

We implement both on-premises and cloud-based deployments for SAP BW 4HANA.

What about the implementation team?

Our in-house team does the implementation and deployment for our customers.

What other advice do I have?

This is a good product and one that I recommend implementing. 

As we look at the information we have for the cloud solution, it would be helpful to have something more clear from the vendor in terms of strategy. More information on the direction of the data warehouse solutions, going forward, would be helpful. Today, there is a market for HANA both on-premises and in the cloud, but the data warehouse cloud solution that is coming up is quite different.

I would rate this solution an eight out of ten.

Which version of this solution are you currently using?

2.0
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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