SAP CRM Review

Scalable and stable with a good dashboard

What is our primary use case?

We primarily use the solution as a CRM. The customer fills in all of their customer details and we compare against that.

What is most valuable?

We use the solution more as an extra tool, and it's perfect for our purposes.

The solution is stable.

The solution is scalable.

Technical support has been great.

The interface and dashboard are fine.

What needs improvement?

I can't think of a feature that is lacking. For us, it has everything we need.

It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use. 

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable. We haven't had any issues and find that it's reliable. There aren't bugs or glitches. It doesn't crash. It's very good in that respect. We don't have complaints.

What do I think about the scalability of the solution?

The scalability of the solution is excellent. It expands well. A company that needs to grow it out can do so easily.

How are customer service and technical support?

The technical support has been good overall. We do handle a lot internally, however, we don't have any issues with the level of support we've received.

Which solution did I use previously and why did I switch?

We're happy with this solution. We're not currently looking for something new. I'm not sure if a different solution was used previously.

How was the initial setup?

I wasn't a part of the initial setup. I don't have any information on the implementation and wouldn't' be able to discern if it was straightforward or complex. I'm not sure how long the deployment takes overall.

What's my experience with pricing, setup cost, and licensing?

I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.

What other advice do I have?

The solution overall is quite good. I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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