SAP Crystal Reports Review

Flexible, easy to use, and the report scheduler is helpful


What is our primary use case?

We have several dashboards that we use, some of which are for revenue. We have an SQL server as a data warehouse and the other division is using HANA for the backend database. 

What is most valuable?

I find Crystal Reports very easy to use, even for a non-technical person.

The drag-and-drop capability is good.

It is easy to change between different file types.

The reports scheduler is helpful.

It provides a lot of flexibility.

What needs improvement?

There could be improvements made to the analytics capabilities.

Crystal Reports could be more graphical.

Management wants to be able to see everything on one page.

For how long have I used the solution?

I have been using Crystal Reports for more than 15 years, since the first version that was released.

What do I think about the stability of the solution?

This is a stable solution and we have not experienced any issues.

What do I think about the scalability of the solution?

This product is easy to scale.

There are other divisions and some of our users have rights to create their own reports. I am not able to say how many users we have in total, but with the BI team and the developers, we have twenty users.

For an enterprise, you can have many users for SAP.

Most of the users are using it daily, to check their dashboards. We plan to continue using this solution as most of our dashboards are sitting on the SAP.

How are customer service and technical support?

In my division, we have not contacted technical support, but it's possible that some of the other divisions have.

My guess is that the support is good.

Which solution did I use previously and why did I switch?

I used Crystal Reports when it was incorporated with Visual Basic. It has now been separated, which makes it easier.

We also use Microsoft Power BI, which allows you to use graphs and filtering on one page. You can also see the different objects on one page. It is more on the graphical side.

They still have the same functionality where you can drill down to the lowest level, depending on the database schema.

How was the initial setup?

The initial setup straightforward and it's easy to setup.

What about the implementation team?

Initially, I did the deployment myself, although we now have a BI team to do this for us. It is a specific department that does all of the setups for us.

Which other solutions did I evaluate?

We have considered migrating to another platform but there are so many available.

What other advice do I have?

My advice for anybody who is implementing this product is to learn the dimensions that are needed for the reports. There are some measures or formulas that are needed, and you have to organize your templates. With practice, it becomes easy to use.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More SAP Crystal Reports reviews from users
...who work at a Healthcare Company
...who compared it with Microsoft BI
Find out what your peers are saying about SAP, TIBCO, Microsoft and others in Reporting Tools. Updated: July 2021.
522,281 professionals have used our research since 2012.
Add a Comment
ITCS user
Guest